{"id":1101,"date":"2026-04-21T06:54:09","date_gmt":"2026-04-21T06:54:09","guid":{"rendered":"https:\/\/firewall-toolbox.com\/?page_id=1101"},"modified":"2026-09-14T13:41:36","modified_gmt":"2026-09-14T13:41:36","slug":"faq-e","status":"publish","type":"page","link":"https:\/\/firewall-toolbox.com\/de\/faq-e\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1101\" class=\"elementor elementor-1101\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14dcb2f e-flex e-con-boxed e-con e-parent\" data-id=\"14dcb2f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eae2a8d elementor-widget elementor-widget-heading\" data-id=\"eae2a8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9085841 e-flex e-con-boxed e-con e-parent\" data-id=\"9085841\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c789bd elementor-widget elementor-widget-heading\" data-id=\"2c789bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How does licensing work?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ea49300 e-flex e-con-boxed e-con e-parent\" data-id=\"ea49300\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49a79f0 elementor-widget elementor-widget-text-editor\" data-id=\"49a79f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>You need a license that corresponds to the firewall type (TZ, NSV, NSA, NSSP). This license allows unlimited reports on the firewall using the registered serial number of the appliance. In Firewall Toolbox, you can add multiple licenses to analyze different firewalls with a single installation. A SonicWall high-availability (HA) cluster requires only one license. You are permitted to install the software on multiple computers.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-767d493 e-flex e-con-boxed e-con e-parent\" data-id=\"767d493\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdd4846 elementor-widget elementor-widget-heading\" data-id=\"fdd4846\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How is licensing enforced?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-30ff0ab e-flex e-con-boxed e-con e-parent\" data-id=\"30ff0ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bcb9e4 elementor-widget elementor-widget-text-editor\" data-id=\"6bcb9e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>During the use of the Data Submission Wizard (TSR\/EXP), a quick license check is performed. If no license is present, you will be prompted to add a license code. The license is then validated via the backend (cryptlex.com). Further license checks are performed when uploading the configuration.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-543de93 e-flex e-con-boxed e-con e-parent\" data-id=\"543de93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2c73bd elementor-widget elementor-widget-heading\" data-id=\"b2c73bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">(How) can I test the Software?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-39ac430 e-flex e-con-boxed e-con e-parent\" data-id=\"39ac430\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-155d765 elementor-widget elementor-widget-text-editor\" data-id=\"155d765\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>You can download, install, and test the software from this website. At the end of the &#8220;Data Submission Wizard,&#8221; you have the option to click &#8220;Free Trial&#8221; to see if the data upload is successful and to access some (abbreviated) reports. A free trial is only available for one firewall serial number!<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76e2ded e-flex e-con-boxed e-con e-parent\" data-id=\"76e2ded\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b98164 elementor-widget elementor-widget-heading\" data-id=\"4b98164\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The software seems expensive, can you explain why?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8c6efc1 e-flex e-con-boxed e-con e-parent\" data-id=\"8c6efc1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccb3b9f elementor-widget elementor-widget-text-editor\" data-id=\"ccb3b9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>While the initial costs may seem high compared to simpler tools, the real value lies in the time saved. Recurring audit reports can be generated in minutes instead of hours \u2013 the investment therefore pays for itself quickly. Many users find that the software pays for itself after just a few audits.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5cea9bc e-flex e-con-boxed e-con e-parent\" data-id=\"5cea9bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74da53b elementor-widget elementor-widget-heading\" data-id=\"74da53b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Does the Software communicate with or send data to the cloud or other webservers?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e5ad41 elementor-widget elementor-widget-text-editor\" data-id=\"2e5ad41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>While the initial costs may seem high compared to simpler tools, the real value lies in the time saved. Recurring audit reports can be generated in minutes instead of hours \u2013 the investment therefore pays for itself quickly. Many users find that the software pays for itself after just a few audits.<\/em><\/p><p><em>The software only communicates externally in the following cases:<\/em><\/p><ul><li><em>Minimal information (a short device identifier) is transmitted to Cryptlex for license management.<\/em><\/li><li><em>the software contacts Firewall-Toolbox Servers for new versions of the software<\/em><\/li><li><em>If you choose to use the MySonicWall API integration, certain information will be exchanged with MySonicWall as part of this integration<\/em><\/li><\/ul><div><i>Apart from these cases, all your data remains locally on your system. Nothing else is uploaded or shared.<\/i><br \/><i>No AI-Based processing takes place!<\/i><\/div><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13e226f e-flex e-con-boxed e-con e-parent\" data-id=\"13e226f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c86f9d elementor-widget elementor-widget-heading\" data-id=\"5c86f9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Will there be Updates to Firewall Toobox? Are these subject to a fee?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d0275e elementor-widget elementor-widget-text-editor\" data-id=\"8d0275e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>The software is continuously being developed \u2013 bugs are fixed and new features are added. All updates are free during the first year. A model for how updates will be handled in the future is currently being defined. The pricing will be in line with market standards, 20% of the original purchase price per year.<\/em><\/p><p><em>Updates include:<\/em><\/p><ul><li data-section-id=\"qxktrt\" data-start=\"681\" data-end=\"691\"><em>all new versions<\/em><\/li><li data-section-id=\"qxktrt\" data-start=\"681\" data-end=\"691\"><em>Bugfixes<\/em><\/li><li data-section-id=\"1h8lsq7\" data-start=\"692\" data-end=\"712\"><em>Security Updates<\/em><\/li><li data-section-id=\"9tkzzr\" data-start=\"713\" data-end=\"768\"><em>Compatibility updates (z. B. new Firmware-Versions)<\/em><\/li><li data-section-id=\"1kdbt8l\" data-start=\"769\" data-end=\"795\"><em>newFunctions<\/em><\/li><li data-section-id=\"1o8sep7\" data-start=\"796\" data-end=\"812\"><em>E-Mail-Support<\/em><\/li><li data-section-id=\"bzzmtf\" data-start=\"813\" data-end=\"836\"><em>Updated documentation<\/em><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc36a7a elementor-widget elementor-widget-heading\" data-id=\"bc36a7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What happens to the license if the appliance is replaced due to a defect (RMA)?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0548517 elementor-widget elementor-widget-text-editor\" data-id=\"0548517\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"38\" data-end=\"103\"><em>The license will be transferred to the new appliance free of charge. Proof of RMA must be provided.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b43b27 elementor-widget elementor-widget-heading\" data-id=\"2b43b27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What happens if the device is replaced by a newer model?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a72c5a elementor-widget elementor-widget-text-editor\" data-id=\"7a72c5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"630\" data-end=\"898\"><em>If the new device is within the same product class (TZ \/ NSA \/ NSV \/ NSSP), the license will be transferred free of charge. If the upgrade is to a higher device class, an upgrade fee will apply.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3eac577 elementor-widget elementor-widget-heading\" data-id=\"3eac577\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Does Firewall Toolbox communicate with cloud services or other web servers?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca9dc19 e-flex e-con-boxed e-con e-parent\" data-id=\"ca9dc19\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-964a28a elementor-widget elementor-widget-text-editor\" data-id=\"964a28a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\"><em>Firewall Toolbox communicates with external services only to a limited extent. It connects to Cryptlex to validate and enforce the software licence. Each time the application starts, it also checks firewall-toolbox.com for available software updates.<\/em><\/p><p><br \/><em>Firewall Toolbox does not use AI to process firewall data. All configuration and diagnostic data imported from a firewall is processed locally on the user\u2019s computer and is not uploaded to the cloud or transmitted to third-party servers. Only the minimal information required for licence validation is exchanged with Cryptlex.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-936f103 elementor-widget elementor-widget-heading\" data-id=\"936f103\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Is it possible to submit feature-requests?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b82565 elementor-widget elementor-widget-text-editor\" data-id=\"6b82565\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>Yes you can! Please send a mail to\u00a0 featurerequest@firewall-toolbox.com<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ How does licensing work? You need a license that corresponds to the firewall type (TZ, NSV, NSA, NSSP). This license allows unlimited reports on the firewall using the registered serial number of the appliance. In Firewall Toolbox, you can add multiple licenses to analyze different firewalls with a single installation. A SonicWall high-availability (HA) &hellip; <a href=\"https:\/\/firewall-toolbox.com\/de\/faq-e\/\" class=\"more-link\"><span class=\"screen-reader-text\">FAQ<\/span> weiterlesen<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1101","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/firewall-toolbox.com\/de\/wp-json\/wp\/v2\/pages\/1101","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/firewall-toolbox.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/firewall-toolbox.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/firewall-toolbox.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/firewall-toolbox.com\/de\/wp-json\/wp\/v2\/comments?post=1101"}],"version-history":[{"count":16,"href":"https:\/\/firewall-toolbox.com\/de\/wp-json\/wp\/v2\/pages\/1101\/revisions"}],"predecessor-version":[{"id":1686,"href":"https:\/\/firewall-toolbox.com\/de\/wp-json\/wp\/v2\/pages\/1101\/revisions\/1686"}],"wp:attachment":[{"href":"https:\/\/firewall-toolbox.com\/de\/wp-json\/wp\/v2\/media?parent=1101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}